Privacy Policy

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This website is owned and operated by Indian Grape Charmer Ltd - Reg. 13504290 

As a condition of using our website, you agree to comply with and be subject to all of the following terms and conditions (including our Privacy Policy).  In the event that you do not agree to any of the below terms and conditions, please discontinue use of our Website immediately. 

Collecting personal information:

When you visit our  Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. 

Device information:

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. 
  
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site. 
  
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. 
  

Order information:

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including debit & credit card numbers), email address, and phone numbers. 
  
• Purpose of collection: To provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 
  
• Source of collection: collected from you. 
  
• Disclosure for a business purpose: shared with our processor GoDaddy.com & couriers.

Customer support information:

• Examples of Personal Information collected: name, billing address, shipping address, payment method  (without credit card numbers), email address, and phone number. 
  
• Purpose of collection: to provide customer support. 
  
• Source of collection: collected from you. 
  

Other methods we collect personal information are:

Email Marketing :

• Examples of Personal Information collected: Name, billing address, shipping address, order history, email address, and phone number. Behavioural interactions with email communications. 
  
• Purpose of collection: These details are collected when consent is given for marketing content to be sent to keep you informed with our promotions, product releases and other activities. 
  
• Unsubscribe or request Erasure: You can unsubscribe from our email marketing by clicking unsubscribe button that is included on all email communications, 
  

Minors 

The Site or any other activities are not intended for individuals under the age of 18 years old. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion. 

How we use your personal information:

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Sharing your personal information:

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Data retention:

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

General Data Protection Regulation (GDPR):

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us via email at 

info@indiangrapecharmer.com

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.

For more information on how data transfers comply with the GDPR.

info@indiangrapecharmer.com

Use of cookies:

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

For information on the cookies we use on our site pop us an email at info@indiangrapecharmer.com.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. 

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. 

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org. 

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above. 

Do not track:

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Your rights:

You have the right to:

• an explanation of which personal data we have and what we do with it
• access the exact personal data we've stored
• correct errors
• remove outdated personal data
• right to be forgotten ‐ Send us an email and we'll delete all your personal data.
• withdraw permission
• object to a specific use

Contact us:

If you have questions or comments about your privacy rights or if you'd like to make a complaint please do get in contact at:

info@indiangrapecharmer.com.

Last updated: 19th September 2022